Refund policy

At Ganpati Gems, we aim to provide a smooth and reliable shopping experience. We carefully pack our natural crystals, gemstones, gemstone bracelets, and spiritual products before dispatch. If you receive a damaged, defective, or incorrect item, please review our Return, Refund & Replacement Policy below.

Website: https://ganpatigems.store/

1. Return Policy

  • Return requests are accepted within 7 days of delivery for products that arrive damaged, defective, or different from the item ordered.

  • Customers must contact our support team within 7 days of receiving the order.

  • Products must be returned in their original packaging, along with any accessories or items supplied with the order, where applicable.

  • Customers may be asked to provide clear photographs or an unboxing video showing the damage, defect, or incorrect item to help us verify the request.

  • Returns are subject to inspection and approval by Ganpati Gems.

  • Products damaged due to misuse, improper handling, or alterations after delivery may not qualify for a return or replacement, subject to applicable consumer protection laws.

As our products include natural crystals and gemstones, minor variations in colour, shape, texture, inclusions, and patterns may occur naturally. Such natural variations are not necessarily defects.

2. Exchange and Replacement Policy

  • Exchange or replacement requests must be submitted within 7 days of delivery if the product arrives damaged, defective, or incorrect.

  • Once the request is approved, we will provide instructions for returning the item, where a return is required.

  • The returned item will be inspected after receipt.

  • An approved replacement will generally be dispatched within 2–3 business days after the returned product has been received and inspected.

  • Delivery typically takes an additional 3–7 business days, depending on the delivery location and courier service.

  • The estimated total replacement timeline is approximately 7–10 business days after the returned item is received and inspected, depending on availability and logistics.

If the same product is unavailable, our support team will contact you to discuss an appropriate alternative or refund, as applicable.

3. Refund Policy

Refunds may be provided for approved returns involving damaged, defective, or incorrect products, or in other circumstances where a refund is required under applicable law.

  • Once a return and refund request is approved, we will initiate the refund within 3–5 business days.

  • For prepaid orders, the refund will generally be issued to the original payment method.

  • For Cash on Delivery (COD) orders, our customer support team will coordinate an appropriate refund method and request the necessary details.

  • After the refund is initiated, the amount may take an additional 7–10 business days to appear in your account, depending on your bank or payment provider.

  • We will inform you if any additional information is required to process your refund.

The time taken by banks or payment providers to credit a refund is outside our direct control.

4. How to Request a Return, Replacement, or Refund

To submit a request:

  1. Contact Ganpati Gems customer support within 7 days of delivery.

  2. Provide your order number, registered mobile number, and a brief description of the issue.

  3. Share clear photographs or an unboxing video, if requested.

  4. Wait for our team to review your request and provide the next steps.

  5. If approved, follow the return instructions provided by our support team.

Please do not send products back before receiving return instructions from our team.

5. Shipping Charges for Returns and Replacements

If a return or replacement is approved because a product arrived damaged, defective, or incorrect, we will communicate the applicable return shipping arrangements to the customer.

For other return requests, shipping charges and eligibility will be assessed according to the circumstances and applicable law. No provision of this policy is intended to exclude any consumer right available under applicable law.

6. Non-Returnable Situations

Subject to applicable consumer protection laws, a return or replacement may not be accepted in situations such as:

  • Damage caused by misuse, mishandling, or improper care after delivery.

  • Products that have been altered or damaged after receipt by the customer.

  • Requests submitted after the stated 7-day reporting period, unless an exception is required by applicable law.

Natural differences in the appearance of genuine crystals and gemstones, including minor variations in colour, inclusions, shape, and texture, are not automatically considered defects.

Nothing in this section limits any mandatory rights available to customers under applicable law.

7. Policy Updates

Ganpati Gems reserves the right to update this policy when necessary. Changes will be published on this page with an updated effective date. The policy applicable to an order will be interpreted consistently with applicable consumer protection laws.

8. Contact Us

For return, refund, or replacement assistance, please contact:

Business Name: Ganpati Gems
Website: https://ganpatigems.store/
Email: gemsforever.org@gmail.com
Phone/WhatsApp: +91 9257730111

Our team will review your request and guide you through the applicable process.

Thank you for shopping with Ganpati Gems. We appreciate your trust and are committed to resolving genuine product-related concerns fairly and transparently.